Thank you for using SkyPhone - Free calls!
If you can't receive calls on your HUAWEI,
please try the power saving setting below.
Note: The operations might be different depending on type of device, OS or version.
Android version 4.x and 5.x
Go to "Settings" on the device and select the "ALL" tab.
Go to "Power saving" > "Protected apps" and put a checkmark for SkyPhone if it is not checked.
Android version 6.x or later
Go to "Settings" on the device > "Advanced settings" > "Battery manager" > "Protected apps" and put a checkmark for SkyPhone.
Note: If not checked, you can't receive incoming call notifications. Your caller will hear a ringback tone for a while and then see the "No Response" message.
[ HUAWEI/Affected Models]
・HUAWEI P8lite
・HUAWEI GR5
・HUAWEI P9lite
・Ascend D2(HW-03E)
・Ascend (HW-01E)
・Ascend Mate7
・Ascend G620S
・honor6 plus
・honor8
(The data is as of September 28, 2016.)
We look forward to serving you for many years to come.