From one am in the midnight to 4:30 am on Tuesday, September 27, 2022 (JST), we had a problem in the server and connecting to the SkyPhone service was difficult. We apologize for the inconvenience. Affected Service: The whole of the service Current status: The problem is resolved and the SkyPhone service is available as...
Maintenance / Problem Info
[Android] Fixed the issue with installing the app from Google Play Store
We've fixed the problem that you couldn't download the app from Google Play Store. Would you please try again if you found the problem? Affected Service: Downloading and updating the app for Android We apologize for the inconvenience and thank you for your patience.
[ iOS/Android ] About the problem where push notifications cannot be received on iOS devices
From 3:23 pm on August 25, 2021 (JST), we had a problem in the server. If you couldn't receive calls with the app running in the background, we would like you to try again because the problem is now resolved. Affected Service: ・Receiving calls with the app running in the background We apologize for the...
[ iOS/Android ] Fixed the problem in incoming and outgoing calls
Thank you for using SkyPhone. Instability in incoming and outgoing calls continued after the server problem occurred around three p.m. on April 12, 2021 (JST). The server problem is fixed now and we 've also conducted measures to prevent this problem from happening again. Therefore, the service is stable now and you can make calls...
[ iOS/Android ] About the problem in incoming and outgoing calls
From 11:00 am to 2:20 pm on April 24, 2021 (JST), we had a problem in the server. We sincerely apologize for the inconvenience. Affected Service: Outgoing and incoming calls Other services For your information, the server problem is now resolved, however, some users may find connection to the service is instable. It's because...
[ iOS/Android ] Fixed the problem in incoming and outgoing calls from April 12
We've fixed the problem caused by the overload in the server (which occurred after we fixed the server problem.) Would you please try again if you found the problem? We apologize for the inconvenience and thank you for your patience.
[ iOS/Android ] About the problem in incoming and outgoing calls
From 3:00 pm on April 12, 2021 (JST), we had a problem in the server. We sincerely apologize for the inconvenience. If you couldn't make or receive calls or you found the notification delay, we would like you to try again because the instability is now resolved. Affected Service: Outgoing and incoming calls Other services...
[Updated] Fixed the problem in outgoing calls from May 30
We've fixed the problem in making a call which was caused by the server failure from 7:40 pm on May 30 (JST). Would you please try again if you found the problem? We are afraid that the problem might continue if your OS version is old. We appreciate your understanding. (Updated as of June 4,...
[iOS/Android] About the problem in outgoing calls from May 30
We've fixed the problem in making a call which was caused by the server failure from 7:40 pm on May 30 (JST) . Would you please try again if you found the problem? Note: We are afraid that the problem might still occur on some of android devices. Affected Service: ・Outgoing calls Note: The service...
[ iOS ] About the problem caused by the app update on April 3
We've fixed the crash problem where some users found after they updated the app to version 1.6.21 and 1.6.22. We've released version 1.6.23, so please update to the latest version. Affected Service: ・Version 1.6.21 and 1.6.22 for iOS ・Starting the app We apologize for the inconvenience and thank you for your patience.