Help

If the person on the other end says that he/she can't hear me,

If the person on the other end says that he/she can't hear you, check whether the microphone works and then try the following.

iOS

  • Go to "Settings" on the device > "SkyPhone" and turn on "Microphone."

Android

  • Settings in SkyPhone > Turn on "Mic Boost."

Both OSs

  • Turn on the "Volume Up" button while calling.
    Note: The sound quality becomes inferior.

Categories

Go Back

<SkyPhone User Support Summer Holiday Closing>

The SkyPhone User Support will be closed during the following time.

Holiday Closing Time: From Wednesday, December 28, 2022 To Wednesday, January 4, 2023 (JST)
Unavailable Services: User support services (including our responses to your inquiries)

Please note that you'll be responded on January 5 (JST) or later if you contact us after 1:00 PM on December 27 (JST).
You can continue using SkyPhone as usual while our user support services are unavailable.

Thank you for your understanding and cooperation.

If you need our support, click here to contact us.

SkyPhone User Support

Contact Form

Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays

pocketlinehatebuimagegalleryaudiovideocategorytagchatquotegoogleplusfacebookinstagramtwitterrsssearchenvelopeheartstaruserclosesearch-plushomeclockupdateeditshare-squarechevron-leftchevron-rightleafexclamation-trianglecalendarcommentthumb-tacklinknaviconasideangle-double-upangle-double-downangle-upangle-downstar-halfstatus