When I change my device,

When you change your device, please do the following.

  1. Back up your contacts. (Send them to an email address where you can receive emails on your new device.)
  2. Generate a transfer code to transfer your SkyPhone number.
    Note: If you don't want to transfer your number, get a new number and notify your friends about it.
    About how to transfer
    About how to notify your friends about your new number
  3. Enter your transfer code and passcode on your new device.
  4. Import your contacts on your new device.

Categories

<SkyPhone User Support Summer Holiday Closing>

The SkyPhone User Support will be closed during the following time.

Holiday Closing Time: From Wednesday, December 28, 2022 To Wednesday, January 4, 2023 (JST)
Unavailable Services: User support services (including our responses to your inquiries)

Please note that you'll be responded on January 5 (JST) or later if you contact us after 1:00 PM on December 27 (JST).
You can continue using SkyPhone as usual while our user support services are unavailable.

Thank you for your understanding and cooperation.

If you need our support, click here to contact us.

SkyPhone User Support

Contact Form

Business hours to reply to your message: Monday to Friday 10:00 AM to 5:00 PM (JST), except for national holidays

pocketlinehatebuimagegalleryaudiovideocategorytagchatquotegoogleplusfacebookinstagramtwitterrsssearchenvelopeheartstaruserclosesearch-plushomeclockupdateeditshare-squarechevron-leftchevron-rightleafexclamation-trianglecalendarcommentthumb-tacklinknaviconasideangle-double-upangle-double-downangle-upangle-downstar-halfstatus